Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Salary: £5.28 an hourHours per week: 37Contract type: Fixed term 15 months
About the role:
We have an exciting opportunity within our Customer Services Team who act as a referral point for dealing with customer requests, complaints, and queries.
Duties will include:
Full training will be provided.
About you:
To be successful in this role you must have experience of working in a Customer Care environment OR dealing with enquiries from the public – face to face and by telephone.
You’ll have the ability to use Windows based computer packages and have keyboard skills.
A good team player who uses their own initiative and innovation to help us improve our systems and processes would be an asset.
You must have eligible residency status.
Additional Information:
We offer a wide range of benefits including generous pension scheme with a 19.4% contribution from us, annual leave and flexible working arrangements to name a few.
Click here to see all our benefits
Application process:
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.